DAYONE EMPLOYEE BENEFIT SCHEME
MY BENEFITS
AIA GROUP HOSPITAL, OUTPATIENT, DENTAL, TERM LIFE and PERSONAL ACCIDENT
Group Hospitalisation & Surgical (GHS)
Covers inpatient medical expenses when you're admitted to a hospital. This includes room & board, surgery, specialist fees, and diagnostic tests. Includes cashless admission at panel hospitals.
Outpatient (General Practitioner & Specialist)
Covers visits to general practitioners (GP) or panel clinics for common illnesses like flu, fever, or minor injuries. Also include access to specialists with GP referral . Routine Medical checkup and blood test is not covered
Dental Care
Provides reimbursement or coverage for routine dental treatments such as scaling, polishing, fillings, extractions, and consultation. Cosmetic procedures are not included.
Group Term Life (GTL)
Pays a lump sum to your nominated beneficiary in the event of death from any cause during your employment. This helps protect your loved ones financially if something unexpected happens.
Group Personal Accident (GPA)
Provides financial compensation in the event of accidental injury, disability, or death. Whether on or off work.
Download the slide for more details. You can also login to AIA+ App to check your benefit entitlement
Common Q&A
Q1. How to register for AIA+ App ?
Refer to below guide on how to register , login for first time and retrieve username / password
https://www.aia.com.my/en/help-support/aia-guide/registration-login.html
Q2. How to view my benefit entitlement, submit claim and check claim status?
After you have successfully register and login to AIA+ App, you are able to check your benefit entitlement, submit claims via the App and check claim status. You need to submit original bill and receipt. The processing takes around 5 to 7 workings days to approve the claims and credit into your bank account. For more details, please refer to link below
https://www.aia.com.my/en/help-support/aia-guide/employee-benefit.html
Q2. How to view my benefit entitlement, submit claim and check claim status?
Check that you have submitted the GP Referral letter. The bill needs to be itemised. Both the bill and receipt needs to be original and not photocopy.
Q4. Is medical checkup and blood test covered by my insurance ?
No, routine medical checkup and blood test is NOT covered unless the test done is related to the diagnosis and treatment of a medical condition
Q5. Is MRI, CT SCAN and physiotherapy covered ?
No, MRI, CT Scan and Physiotherapy is not covered unless admission is required for inpatient treatment.
You are required to pay for MRI and CT Scan out of pocket.There is no cashless facility for MRI or CT Scan.
Upon admission for inpatient treatment, the cost of MRI and/or CT Scan can be reimburse back later.
If there is no admission required, the cost incurred for MRI/CT Scan will not be covered by insurance.
Physiotherapy is only covered under followup treatment after discharged from inpatient treatment.
If there is no admission for treatment, physiotherapy is not covered
Q6. What are the exclusions for the insurance ?
Q7. How do I apply for guarantee letter from hospital (Cashless Facility)
You can show your AIA Medical E-Card from AIA+ App.
Alternatively you can present your IC (Passport for Non-Malaysians) to the hospital during admission so the hospital admission centre can verify the records.
Q7. Who can I contact if I need help ?
General Enquiries (AIA+ App login/User ID/Password/ Other Enquiries) :
Call 1300-88-1899
(Monday to Friday 8:30am to 4:30pm)
For Letter of Guarantee/Discharge status/ Final Bill Settlement :
Call 1300-88-8860/70
(24 hours , 7 days a week)
Q8. Is there any offer/promotion to upgrade my personal insurance
As AIA Corporate member, you are entitled to 1 month cashback when you upgrade your personal insurance for yourself or dependents. And you can increase your medical insurance annual limit up to RM 18 Million a year with affordable premiums
For more details, you can reach out to our marketing team at
Email : [email protected]
Whatsapp : 011-5589 1833
Q9. Is there waiting period before my coverage commence ?
There is no waiting period, and pre-existing conditions are covered under this plan.
Your coverage commences immediately once HR has successfully enrolled you into the AIA Group Insurance Policy.
Q10. Where can I check the AIA panel clinic and hospital ?
You can check the nearest panel clinic and hospital in AIA+ App
https://youtu.be/X_VcgL8Zrfw?si=tn2GFbS-7TTfJm46
You can also PANEL CLINIC LISTING and HOSPITAL PANEL LISTING (Updated as of Jan 2025) here
Q11. Is Specialist Outpatient cashless ?
No, you need to pay first and reimburse back later using MyAIA+ App with itemised bill. Also GP Referral letter is required.
Common reasons why Specialist claim is declined is
i. No GP Referral letter attached (Or referral letter not from a Registered Clinic)
ii. Bill submitted is not itemised (Only lump sum provided)
iii. Original Receipt and Bill is required (Photocopy is not acceptable)